Returns & Exchanges
At Osmo, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
2
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
3
Package Your Items
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original condition.
4
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund is processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing